About Us

Breve Music Ltd is a long established retailer of all types of musical instruments, distributing some of the best-known brands of pianos, keyboards, electronic organs and guitars. We can deliver most instruments to mainland Britain.

If you have any suggestions or comments about our products or services, please click here to get in touch.

We are based in the United Kingdom and our contact details are as follows:

Breve Music
27 Rivergate Arcade
Viersen Platz
Peterborough
PE1 1EL
United Kingdom

Phone: 01733 313598

Email: please click here to visit our contact page and fill in the form

 

VAT Registration No.: 124-0396-42

Company Registration No: 07741519

Place of Registration: Companies House, Cardiff

Registered Office: 27 Rivergate Shopping Centre, Peterborough, PE1 1EL

Making A Purchase

Many of our goods are supplied to individual order only. If they are not in stock, they will automatically be back-ordered for you (please see further information below).

Note: all prices shown include VAT but exclude delivery. Delivery costs depend on destination and the cost is displayed before you are asked to pay for your goods.

To buy any of our products, just browse our online catalogue, click on any items that you wish to buy and “Add To Cart”. After you have finished your selection, click on “Proceed to Checkout” where you will be asked for a few details that we need before we can satisfy the order.

We accept payment by most credit/debit cards and goods are only despatched after the payment has been processed. Please note that there is a 3% surcharge on all credit card transactions.

You can correct any mistakes, e.g. change the product or quantity in your order, or delete items, by viewing your Shopping Cart and making the necessary changes there. You are only committed to purchase any item after entering your payment details and completing the Checkout process. Upon doing so, a receipt will be displayed that you can print for your records. Please ensure you have a working printer connected to print your receipt.

You will then receive an email acknowledgement from us detailing your order. This does not constitute acceptance of your order by us, and is for your information only. Details of your order will be held electronically on file by us and you should email or call us if you wish to query it.

Shipping And Handling

We ship to UK destinations only.

Postage rates are calculated based on the weight of the goods and the distance from our Warehouse to your door. The total price of goods and delivery charges will be shown at the time of checkout. If there is no delivery charge added at the point of checkout, shipping will be free of charge.

Delivery Schedule

Please note that many of our goods are supplied to individual order only. If we cannot deliver goods within 30 days, we will advise you and offer you the opportunity to keep the item on order with us.

Back Orders

If your item is not in stock, we will order it for you from the supplier and dispatch it out to you as soon as it becomes available. In the unlikely event of any undue delay arising in completing your order, we will contact you by email. Where items are made to order it may not be possible to offer you a refund once work has commenced.

Tax Charges

Prices shown in our online catalogue include Value Added Tax. All orders are subject to VAT at the standard rate of 20%.

PLEASE NOTE – WE SHIP THROUGHOUT THE UK ONLY. WE ARE UNABLE TO ACCEPT ORDERS FROM OUTSIDE THE UK.

Credit Card Security

When the order is placed at our website, credit card numbers are not held in plain text in any location. A number of additional security and verification measures are used to help eliminate fraud when processing customer orders.

Guarantee

Breve Music Ltd guarantees that all goods that we sell are as described. If, after inspecting the goods, you decide that any item does not meet with your expectations, please contact us straight away so that we can investigate. Please see the ‘Returns Policy’ section below.

Reaching Us

You can contact us at any time with any queries, comments or feedback. If you need to reach us, please click here to send a message via our contact page. Alternatively, you can call on 01733 313598 or write to us at Breve Music Ltd, 27 Rivergate Arcade, Peterborough, Cambridgeshire, PE1 1EL.

Returns Policy

Your right to cancel an order for goods: under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), UK consumers have the right to a 7-day cooling off period. You may return goods, at your expense and risk, in unused, completely ‘as new’ and re-saleable condition within 7 (seven) working days starting the day after delivery and obtain a refund of the purchase price paid. This right to cancel does not apply to DVDs, software, unwrapped sheet music (including books), perishable items, custom-made goods or special orders. None of the aforementioned affects your legal rights as a consumer under other legislation.

If you wish to return goods, please contact us straight away. You must take good care of the goods and you are responsible for the cost of returns postage. Refunds are made in the same manner that payment was originally made. Any costs that we have to incur in recovering goods from you will be deducted from any sum refunded.

Remittance Terms

We accept payment online by Debit Card, Visa or Mastercard. Goods will not be dispatched until payments have cleared.

 

 

October 2018